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11.05.2010 Global tourism and spa trends for 2020 Heinz Schletterer, Austrian spa expert and pioneer in the field, presents the tourism and spa trends for the future.
Strass/Zillertal, Austria, May 2010 – The Tyrolean spa pioneer and internationally renowned expert, Heinz Schletterer, who has already developed 1,800 hotel, spa and health projects, knows what to expect with the further development of the hotel and spa industry. The highly competitive market of the hotel and spa industry will continue to grow, but many hotels and spas will be facing diminishing returns. It is vital to meet these challenges within the market trend in order to hold one`s ground in the market.
Furthermore, our society is subject to a change in values. Health, prevention and ecologic sustainability are becoming more significant. Many people consider health and sustainability to be goods that are ever more valuable than the purchase of yet another luxurious car and they will be prepared to spend even more money on these values in the future. Within the next three to five years, suppliers will have yet another significant sales argument: the so-called Green Theme. According to Heinz Schletterer, there are some key factors that are decisive for the future success of the hotel and spa industry. The companies will have to focus on further specialization and people`s increased health awareness, and they will have to create an authentic architecture of well-being. Makro Trend 1 Specialization – a gap in the market may lead to success The fact that our society is defined by a growing individuality with regards to people’s needs, will have a crucial influence on the hotel and spa industry. In the future, people will become more selective when it comes to the decision of where and how to spend their holidays. Moreover, purchase decisions as well as leisure time and holiday planning will be more and more influenced by their children`s wishes. Clients will no longer be analyzed merely via demographic criteria but also via environmental features and their needs – and those are very complex. People who are very health-conscious e.g. have particular expectations as regards their holiday, the hotel in which they will stay and the spa. They attach great importance to the equipment and design of the spa and hotel so that it will meet their respective demands. Future guests will look for those suppliers who will meet their personal demands in the best way. There are numerous specialized hotels that are equipped with a particular range of products and services in order to address their respective target group. There are hotels under water, hotels situated within perpetual ice, hotels on the highest peak of a mountain and even hotels situated in the crown of a tree. In the future, you may also find so-called Green Hotels, hotels built around a special theme like wine & spa, design hotels and hotels that focus on specific target groups, such as baby hotels, hotels for senior citizens, art hotels, etc. If target groups and hotels are a perfect match, the guests will react with enthusiasm. For Heinz Schletterer the key to success is “To stick out from the competition and to fill a gap in the market.” In order to find a gap in the market, hotels will have to focus on specialization, either by addressing a certain target group or by building the hotel around a special theme. By the year 2020, at least 25% of all four and five star hotels will feature a specialization. Macro Trend 2 Health and sustainability – the most valued goods Heinz Schletterer awaits the future with optimism. Both the sixth Kondratiev Wave and numerous economic models have predicted that a new health awareness, which is closely connected with the spa industry, will lead to economic growth. Heinz Schletterer: “Our society is about to realign in the opposite direction of consumerism. Many people consider health one of our most valuable goods, many people will spend on staying healthy, rather than buying luxurious goods. The future of the spa industry will develop towards health, prevention and medicine. “Health and sustainability are gaining in importance within our society. Professor Werner F. Schulz from the University of Hohenheim considers the potential (LOHAS – Lifestyle of health & sustainability) in Germany to be five million households which will in the future spend more money on medical prevention and health. Professor Schulz estimates that the purchasing power of this target group lies between € 200 and 400 million. Health tourism is growing strongly and involves a turnover of billions of euro. Between 8,000 and 10,000 patients a year are travelling abroad from the United Arab Emirates, Bahrain, Kuwait, Qatar and Oman alone to receive treatment. Furthermore, Vital Aging is a very common buzzword these days. People are more and more interested in healthy and vital aging. They want to stay healthy and fit up to an old age. As a result, the increased health awareness represents a great opportunity for the hotel and spa industry of the future. Business models of the future As the sectors health, tourism and spa continue to merge into one another, we will see a heavy increase in health tourism. New business models, such as the concepts of medical hospitality and day spa, holistic health centres and theme spa hotels will be established in the international tourism market. There is enormous potential in the urban areas of the Alpine region particularly in the field of day spas. This potential is estimated to be about 1,800 day spa operators within Austria, Switzerland, Germany and South Tyrol. This approximates a market of about two billion euro. Respective to the specialization and strategic alignment the spa`s size will be between 250 and 3,000 square meters. Occasionally there will be day spas of up to 10,000 square meters. These new health concepts focus on the holistic nature of humans, as well as concentrating on health prevention. The range of services includes alternative treatments, as well as a number of therapies for detoxification and purification. Areas becoming more significant are autogenic training, meditation and life coaching. In our over stimulated and fast-moving world many people are trying to find their inner balance. Psychotherapy and counseling may support clients into to becoming more aware of their inner strengths. The growing health consciousness also has a significant influence on the spa equipment industry. The spa equipment of the future not only has to be profitable for the operator, it also has to arouse the reaction of enthusiasm from the client`s perspective. The expectations of the client continue to rise. Those suppliers who successfully develop innovative and health-oriented spa equipment with smart energy concepts will stand out from the competition and will be awarded with the reaction of enthusiasm from both operators and their guests. Macro Trend 3 The creation of habitats – Unconditional architecture of well-being combined with green technology More than ever, architecture will represent a distinguishing feature of the space. It has to be both authentic and unique whilst creating an atmosphere of unconditional well-being. These are habitats, real living spaces, which are individual, authentic and appealing to the senses. A survey that has been carried out by an independent institute among 250 four and five star hotels in the Alpine region confirms Heinz Schletterer`s prediction: “Almost 40% of all hoteliers will either extend or renovate their spa areas and hotels within the next two years“. According to Heinz Schletterer, this development is based on a phase of re-orientation. The hoteliers are prepared to move away from standard solutions. They want to offer their clients innovative and high-quality concepts which stand for sustainability and enthusiasm. Heinz Schletterer: “It is a challenge to find unique concepts of architecture which involve a high recognition value.” The concept of architecture goes hand in hand with the strategic alignment of the company and has to be obvious in every single area of both hotel and spa. Many hoteliers used to plan and build their hotels without taking into account the needs and expectations of the guest. From now on the focus has to be on the guest and his individual needs and preferences. Architektur sells! In the future architecture will be considered the ultimate marketing tool for the hotelier, with the help of architecture and design owners of hotels can provoke positive emotions and values. Yet, the mere creation of a trendy hotel or spa area will be useless, if architecture and design don`t live up to the functionalities, economic standards or the expectations of the target groups. The key to success will be a concept which is holistic, target group oriented and functional. Purist design gives way to natural comfort. Everything will be about showing a contrast to the ordinary and creating generous concepts of space. When guests, book and spend time in an elite hotel, they expect a spacious hotel where he or she has sufficient room for relaxation and activities. In the future, room sizes will be twice as large as today. The architecture of tomorrow will concentrate on the positive stimulation of all senses – see, hear, smell, feel and taste. A perfect combination of natural materials, such as water, wood, stone, clay, sand etc. and artificial materials, such as concrete, steel iron and glass will have a positive effect on the guests` well-being. Intelligent lighting effects will be used to create a relaxing atmosphere rather than to illuminate the room. Colours reflect our feelings and are used to stimulate emotions. As a result, lighting will not only be used to create a special atmosphere within the room but also to have an effect on guests` moods. Sustainability Hotels and spas are equipped with saunas, steam baths, various pools and treatment baths, floor and wall heating, special installations for the emission of scents, illumination concepts and a wide variety of ventilating and air-conditioning systems. It is obvious that the special equipment involves high energy consumption. Modern technologies, such as solar energy, heat pumps and wind power, allow us to be more energy-efficient. In addition, with the use of smart energy concepts we will diminish energy consumption by 50% within the spa. Energy concepts that involve economic advantages for the operator and contribute to the protection of the environment are very in vogue and especially well subsidized at the moment. The economic sector is not the only area that shows how significant it is to invest in sustainability. Today there are numerous people who live the LOHAS (Lifestyle of health and sustainability); their purchase decisions depend considerably on the sustainability of the company. ”Global Hotel and Spa Trends for 2020“. Heinz Schletterer will speak about this significant issue at the Global Spa Summit in Istanbul, on Wednesday, May 19th 2010 from 9:00 to 10:00 am. Mr. Schletterer is happy to be available for personal interviews. About Schletterer: Twenty years ago Heinz Schletterer played a decisive role in the initiation of a spa boom within the tourism industry by planning and realizing the first hotel spa at Hotel Alpenrose in the Tyrolean town Maurach. Since then Heinz Schletterer has become famous for his innovative ideas and trend-setting concepts. The international planning and consulting company has its head office in Tyrol / Austria and includes branch offices in the U.K., Dubai, Russia, Hong Kong, Spain and Egypt. The company`s business activities include strategic hotel and spa concepts, profitability analysis, architecture, interior design, engineering, hotel and spa audits, as well as turnkey realization of projects. The company’s clients within the Alpine region are among others Wellness-Residenz Schalber in Serfaus, Mohr Life Resort, Leading Family Hotel & Resort Alpenrose in Lermoos, Royal Spa Hotel Kitzbühel, Romantikhotel Sackmann in Germany, Jagdhotel in Neustift/Stubaital and Andreaus Golf & Spa Resort in South Tyrol. The international portfolio includes a 10,000 square metre tropical spa in Northern Germany, spa resorts and sanatoria in Russia, theme spas in Dubai, ladies spas in Saudi Arabia and spas on cruise ships such as Queen Mary II. Furthermore, Schletterer`s innovative ideas and concepts are also applied in the planning and realization of medical spas and health resorts. The company has already established 1,800 projects of more than 2.5 million square metres. For further information and appointments please contact: Schletterer GmbH Doris Ager, Marketing Manager Strass 190 l A-6261 Strass im Zillertal t +43 (5244) 62005 526 | f +43 (5244) 62005 50 doris.ager@schletterer.com http://www.schletterer.com |
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